Shipping policy

Thank you for choosing HoliJo. We're committed to providing you with exceptional service and ensuring your shopping experience is as seamless as possible. Please take a moment to review our shipping policy below:

1. Processing Time:

  • All orders are processed within 5 business days (excluding weekends and holidays) after receiving full payment. Orders placed after 5 PM EST will be processed on the next business day.

2. Shipping Methods and Rates:

  • We offer several shipping options to accommodate your needs:
    • Standard Shipping: 4-7 business days
  • Shipping rates are calculated at checkout based on the weight of your order and the shipping destination.

3. Order Tracking:

  • Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can track your package's journey using the provided tracking number and the carrier's website.

4. Shipping Restrictions:

  • We currently ship to addresses within United States. If you're located outside these areas, please contact us before placing your order to inquire about shipping options.

5. Shipping Address:

  • Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for orders shipped to incorrectly provided addresses. If you need to make changes to your shipping address after placing an order, please contact us immediately.

6. Delays and Incidents:

  • While we strive to deliver your orders within the estimated timeframes, please note that unforeseen circumstances such as weather conditions, natural disasters, or carrier delays may impact delivery times. We appreciate your patience and understanding in such situations.

7. Lost or Stolen Packages:

  • We are not responsible for any lost or stolen packages once they have been confirmed as delivered by the carrier. If you believe your package has been lost or stolen, please contact the carrier directly to file a claim. We will do our best to assist you in resolving the issue.

8. Returns Due to Shipping Issues:

  • If your order is returned to us due to an incorrect shipping address provided by you or if the package is unclaimed, you will be responsible for the reshipment costs. We will contact you to arrange for reshipment once we receive the returned package.

9. Contact Information:

  • If you have any questions or concerns regarding your order or our shipping policy, please don't hesitate to contact our customer service team at [contact email or phone number]. We're here to help!

By placing an order with HoliJo, you agree to adhere to the terms outlined in this shipping policy. We appreciate your support and look forward to serving you!